Privacy Policy
Last updated: May 24, 2026
1. Introduction
infra2b ("we", "our", "us") provides audio/video processing and transcription infrastructure services.
This Privacy Policy explains what information we collect, how we use it, and what choices you have regarding your data.
By using infra2b websites, APIs, products, or services, you agree to this Privacy Policy.
2. Information We Collect
Information You Provide
We may collect:
- email address
- company name
- billing information
- uploaded media files
- API usage information
- support requests
- communications with us
Automatically Collected Information
We may collect:
- IP address
- browser/device information
- pages visited
- referral source
- API request metadata
- usage analytics
- cookies and similar technologies
3. How We Use Information
We use collected information to:
- provide and improve services
- process transcription jobs
- manage accounts and billing
- provide customer support
- communicate updates and product announcements
- analyze product usage
- detect abuse and security issues
- comply with legal obligations
4. Uploaded Media and Transcripts
Uploaded media files and generated transcripts may be temporarily stored to provide the service.
We may retain files and transcripts for operational, debugging, billing, abuse prevention, or legal purposes.
Users are responsible for ensuring they have the necessary rights and permissions to upload and process media.
Users should not upload unlawful, infringing, or sensitive content unless legally permitted.
5. Analytics and Cookies
We may use analytics providers such as:
- PostHog
- Google Analytics
- Plausible
These tools help us understand usage patterns and improve the platform.
We may use cookies or similar technologies for:
- authentication
- analytics
- preferences
- security
Users may disable cookies through browser settings, though some functionality may be affected.
6. API Usage
API requests may be logged for:
- monitoring
- abuse prevention
- debugging
- billing
- operational analytics
API keys are confidential and users are responsible for maintaining their security.
7. Sharing of Information
We do not sell personal information.
We may share information with:
- infrastructure providers
- cloud providers
- payment processors
- analytics providers
- contractors/service providers
- legal authorities if required by law
8. Data Security
We implement reasonable technical and organizational measures to protect information.
However, no system can guarantee absolute security.
Users acknowledge that internet-based services involve inherent security risks.
9. Data Retention
We may retain data for as long as reasonably necessary to:
- provide services
- maintain operations
- comply with legal obligations
- resolve disputes
- enforce agreements
Users may request deletion of certain personal data by contacting us.
10. International Processing
Data may be processed or stored in multiple countries depending on infrastructure providers and processing locations.
By using infra2b, users consent to such international processing and transfers.
11. Children's Privacy
infra2b is not intended for children under 13.
We do not knowingly collect personal information from children.
12. Your Rights
Depending on applicable law, users may have rights to:
- access personal information
- correct inaccurate information
- request deletion
- object to certain processing
- request data portability
Requests may be submitted using the contact information below.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised effective date.
Continued use of the service after updates constitutes acceptance of the revised policy.
14. Contact
For privacy-related questions or requests: